The combination of customer orientation, high quality products and services, drives us to ensure HPM’s Users with an high level of service. We aim to provide customers with prompt assistance and support in all matters, offering extended warranties and after sales additional packages.
All HPM machines come with a comprehensive 12-month Caterpillar® and HPM warranty.
HPM has dedicated sales and product support personnel that travel frequently throughout the world helping clients to service the equipment, avoid downtimes and hosting training sessions to make the most out the equipment.
When you chose an HPM you chose a reliable, high-performance machine of the highest quality.
HPM parts are carefully selected and manufactured to precise specifications, built for durability, reliability and productivity.
We also offer the latest updated version and each part comes with a warranty that not-HPM part is not able to meet.
Not only HPM parts. We offer a wide range of parts that suit with most of the rigs in the market.
We can offer commercial parts like motors pumps and gear, wearable parts like wire ropes, plastic pads and kelly bars, and we can also design and manufacture parts made-by-drawing.
We’ll get it done. Quickly.
We are ready to ship parts in few hours, we can assist you directly or remotely with the replacement.
Through our dealer network, through the worldwide CAT dealer network or directly from HPM we can get you a service technician to make sure your HPM do the job.
We offer After Sales Packages that include site visits, operators training and specialised technical product support.
Monitor you HPM equipment remotely from the office Our CAT bases are integrated with a system that allows you monitoring HPM wherever in the World they are working.
Aside from high quality equipment, we offer after sale tailored solutions according your needs with the aim of reducing any downtime and keep your HPM at its maximum efficiency.
Whether is spare parts orders, remote assistance or simply an advice, we aim to provide our customer with the highest level of service.
Each HPM comes with 12 Months of Caterpillar® and HPM Warranty.
Caterpillar® EPP (Extended Protection Plan) and HPM Extended warranty are also available.
Download the HPM Warranty Conditions Terms
Comprehensive After-Sales support includes:
Global Cat® Dealer Network for parts and service on CAT® components
Standard or Extended HPM Warranty
Dedicated HPM field support technicians providing an unprecedented level of technical support for both Customer and Dealer
Remote connection to the machine enabling monitoring of operation data and troubleshooting.
HPM products are known worldwide for their productivity and reliability.
However, for your complete peace of mind we have developed an Extended Warranty Program to protect your investment after the standard warranty period.
| 1 year | 1.200 hrs |
|---|---|
| 2 years | 2.400 hrs |
| 3 years | 3.600 hrs |
HPM FIELD SERVICE PACKAGE
Ensure a long life to your machine with the "After Sales Extended Package", The After Sales Extended Package includes 2 visit per year by an HPM Expert Technician that will look over, inspect and repair your HPM.
PREVENTIVE MAINTENANCE KIT
Preventive Maintenance Spare Parts Kit is available for your HPM. It includes wearable items than help you to quickly service your rig.
